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  1. Lunaglow Help Center
  2. FAQ

FAQ

  • What differentiates Lunaglow from other vacuum or sweeping tools?
  • Battery life?
  • Country of origin?
  • How many batteries are there? Is the battery removable?
  • Life expectancy?
  • How often are batteries, cartridges and roller brushes generally replaced?
  • Can I clean both wet and dry waste? What floors are suitable?
  • How to charge the device? Unplug the power source after a full charge? How long does it take to be fully charged?
  • Can hot water be added?
  • Can I add detergent or sanitizer?
  • Can the device go under the sofa or bed? Can it be dragged along the wall?
  • Does it come with a cleaning function? How to operate the Self-cleaning function?
  • How to clean the roller brush? How to replace the roller brush? How often do you replace the roller brush?
  • Can I dry mop?
  • Is there an App? How to connect to the App?
  • How can I download the App?
  • How to sign in to the App?
  • How do I add a device to the App?
  • What are the functions of the App? How does it work?
  • How to set up a profile?
  • Clean water tank indicator showing "not allowed", "lack of water" or flashes randomly? Is self-cleaning mode always showing lack of water?
  • The dirty water tank is not full but the device prompts a full water alarm?
  • The water spray button is not spraying water?
  • Device not absorbing water, leaking?
  • No response after pressing the self-cleaning button?
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